Got a question about our sharpeners or your order? You’ll find the most common answers below. If you need anything else, call us on 020 8200 7551 or email admin@multi-sharp.com. We’re here Monday to Friday, 9.30am to 5pm.
Cylinder Mower Sharpener FAQs
What is meant by ‘cutting width’?
It’s the straight-across measurement from one side of the cylinder blades to the other, not along the curve of the blades themselves.
Can I use a 12″ sharpener on a 14″ cutting width mower by moving it along?
No. Moving the sharpener will sharpen the cylinder blades unevenly and compromise the cutting edge. Always match the sharpener to your mower’s cutting width.
My mower size isn’t listed on the website. What should I do?
Choose the next size up. The aluminium can be easily cut down to the exact size you need with a metal saw. Full instructions are included with every product.
Shear & Scissor Sharpener FAQs
Is the tungsten carbide sharpening block replaceable?
No, but it’s built to last. It will sharpen many pairs of shears and typically performs well for at least three full seasons before any drop in performance.
Secateur & Lopper Sharpener FAQs
How long does the abrasive last?
It will resharpen 12–15 fully blunt secateurs. The abrasive is not replaceable, but given its lifespan it represents strong value over time.
Drill Bit Sharpener FAQs
Can I use this with a cordless drill?
Yes. Bear in mind that cordless drills run at a lower speed than mains drills, so sharpening will take a little longer but the results are the same.
Chainsaw Sharpening Kit FAQs
How do I choose the right size kit for my chainsaw?
Check your instruction manual – it usually states the pitch. If not, look at any three consecutive rivets on your chain and measure the distance in inches between the centres of the two outer rivets (ignoring the middle one). Divide that measurement by two. For example, if the measurement is ½”, the pitch is ¼”.
How long will the files last?
The round file typically lasts two full gardening seasons, depending on your chainsaw length and number of cutters. The flat file will last considerably longer – many years of regular use. Replacement files are available in our shop.
2-in-1 Knife & Scissor Sharpener FAQs
Are the carbide sharpening heads replaceable?
Yes – the knife sharpening head is replaceable. Contact us directly and we’ll sort that for you. The scissor sharpening carbide is not replaceable.
Whetstone Chisel & Plane Blade Sharpener FAQs
Why is water-cooling important?
When sharpening against a dry grinding wheel, the blade edge can overheat rapidly. This causes the steel to lose its temper – its structural strength – resulting in bluing and the need to regrind from scratch. Water-cooling prevents this entirely, protecting your tools and your time.
Can I use this with a cordless drill?
Yes, though the lower speed of a cordless drill means sharpening will take slightly longer than with a mains drill.
Ordering & Payment
How do I place an order?
You can order online through the website. It’s quick, secure, and available 24 hours a day. You can make payment with Apple Pay, Google Pay, or Link. Alternatively, call our order line on 020 8200 7551 Monday to Friday, 9.30am to 5pm, and we’ll take your order over the phone. We accept Visa, Mastercard, and Maestro debit and credit cards. All transactions are in Pounds Sterling (GBP).
Is my payment information secure?
Yes. All online orders are processed over an SSL-encrypted secure connection. Your personal and payment details are fully protected and handled in accordance with GDPR 2018.
Do your prices include VAT?
Yes, all prices shown include VAT. Delivery charges are calculated separately at checkout — see our Delivery & Returns page for full details.
Do you deliver outside the UK?
Yes. We currently deliver to Austria, Belgium, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, and Sweden via Royal Mail. For deliveries to other countries, contact us directly and we’ll confirm what’s possible.
I’m having trouble completing my order online — what should I do?
Call us on 020 8200 7551 or email admin@multi-sharp.com and we’ll get it resolved quickly.
Is your question unanswered?
Email admin@multi-sharp.com, or call us on 020 8200 7551 – we are here Monday to Friday, 9.30am to 5pm.