FREE DELIVERY: We offer free delivery on UK orders over £30 (product price excl. p&p)
Delivery time: Your order will be sent by courier and should arrive within 5 working days from when we receive the order. N.B. orders paid by cheque will arrive within 12 days.
Delivery Updates: Please check your emails for status updates of your parcel delivery. It is possible the parcel will be left with a neighbour in case you’re not in. The courier will attempt delivery twice and will leave a failed delivery card in case they are not able to deliver your order.
Alternative address: We can deliver to a UK address different from your credit card address. Please advise at time of order or, if online, at Checkout.
Post & Packing Charges – UK: (including Highlands & Islands of Scotland, Isle of Man, Isles of Scilly, Channel Islands & Northern Ireland)
Orders up to £9.99, ADD £3.00
£10.00-£29.99, ADD £4.00
£30.00 & OVER, P&P FREE
We deliver to the following countries using the Royal Mail Airmail parcel delivery service:
Austria, Belgium, Denmark, France, Germany, Italy, Norway, Portugal, Republic of Ireland (EIRE), Spain, Sweden, Switzerland, The Netherlands – Delivery Charge £12.00 per order.
If there is any aspect of our service you are dissatisfied with, or the product you have purchased, please contact us at: firstname.lastname@example.org or phone 0844 800 5910, to arrange return and full refund. We would appreciate you telling us the reason for your dissatisfaction. We are always interested to improve our products and service.